Alerts: Scams, Risk Management & More

In today’s real estate landscape, staying informed isn’t just smart – it is essential. The California Desert Association of REALTORS® aims to keep you in the know, and this page will become your go-to resource for the latest scam alerts, industry risks, and important updates that could impact your transactions, your clients, and your professional reputation. Whether it’s new phishing attempts targeting REALTORS®, legal updates from the association, or emerging threats in the field, we’re here to help you stay one step ahead.

We encourage you to check back regularly for timely information, prevention tips, and best practices. As your association, our priority is to support your success while helping safeguard your business and the trust you’ve built with your clients.

Notice from the Riverside County Sheriff’s Department – Palm Desert Station

The Riverside County Sheriff’s Department – Palm Desert station has provided us with a notice, with a warning to REALTORS® to look out for any suspicious behavior. The notice can be found at the link below. Thank you and please remain cautious in the field.

RIVERSIDE COUNTY SHERIFF’S NOTICE

Safety Reminder for REALTORS® and Their Clients

We have recently received reports about concerning incidents involving unauthorized individuals attempting to access homes under false pretenses.

  • An unknown individual approached a listed property and knocked directly on the seller’s door, even though the seller had declined a showing request. This individual asked to be let in to view the home, despite not having an appointment. It was unclear if they were a licensed agent.
  • An unknown individual knocked on the door of a local REALTOR® in the middle of the night, claiming to be with a government agency and threatening to shut off utilities. When the individual was asked to leave, the unknown individual went to the neighbor’s house and attempted the same thing.

It is more important than ever to remain safe and calm in these situations and to avoid engagement with any unknown or suspicious individuals if you are put in a similar situation. If you do encounter any situations like this, we recommend following these safety precautions:

  • Never allow unknown or suspicious individuals into your property. Do not open the door or allow access for any unknown individuals to a property, listing or home until you can verify their claims that they are who they claim to be.
  • Always verify the identity of the individual before allowing them access to property. If an unknown individual claims they are a real estate agent but you are not familiar with them, have not had any prior contact or conversations with them, or they do not have a prior appointment, you can deny them access until you verify their claims. You can verify that an individual has an active real estate license through the Department of Real Estate (DRE) Public License Lookup tool at https://www2.dre.ca.gov/PublicASP/pplinfo.asp
  • Use a Supra lockbox to avoid unauthorized access. This will allow the showing agent to access the property only after being authenticated through possessing the Supra app. A real estate agent/professional can only obtain a Supra key through a REALTOR® association. You can also set a Call Before Showing code, requiring anyone using the Supra app to contact the listing agent prior to being given access to the listing. To learn how to add a Call Before Showing code, contact the CDAR office for assistance.
  • If the situation is considered dangerous, contact the police immediately. It is best to contact the local authorities if you feel that the presence of unknown or suspicious individuals may violate or threaten the safety of you and/or your clients.

The safety of members like you and your clients is always paramount. Remember to remain diligent and stay safe at all times!

New Phishing E-mail Warning

We have recently received reports about a new phishing e-mail scam making the rounds. The e-mail claims to be from a California Desert Association of REALTORS® staff member, offering a non-real estate-related item supposedly from another, non-existent staff member, with pickup to be arranged through further correspondence. This e-mail does not originate from us, and is merely a phishing e-mail looking to obtain sensitive personal and/or financial information from those who engage with the perpetrators who send these e-mails. 

CDAR does not send solicitation e-mails of this nature selling or offering items, and we do not engage in conversation regarding financial information unless it is related to Association-related items (MLS fees, REALTOR® dues, Association store sales). If you have received this e-mail already, it is recommended that you mark it as spam/junk and delete the e-mail immediately, and do not engage with the sender.

If you receive any e-mails like this that you are uncertain of the veracity, we recommend the following steps:

1. Verify the Sender. CDAR correspondence will be sent from an e-mail that has a “@cdaronline.org” sending address. Verify the e-mail source by checking the full e-mail address and not just the name of the sender. If it does not come from a trusted source, it is recommended that you mark it as spam or delete it outright. If you receive a CDAR e-mail that you cannot fully verify whether it is spam or not, please contact the Association, and we will assist.

Please note that we generally cannot verify the legitimacy of non-CDAR e-mails that are sent that may appear to be spam. If you receive a similar e-mail claiming to be from another organization that is not CDAR, and you would like to make sure the e-mail is correct, reach out directly to the company/entity to ensure it is valid.

2. Do NOT Provide Sensitive Information to Unverified Sources. Phishing e-mails are primarily used to obtain sensitive information by pretending to be legitimate sources and engaging with the sender through correspondence. If you cannot verify that the source of your correspondence is who they claim to be, do not provide any financial, personal, or sensitive information to them.

3. Do NOT Click Suspicious Links or Open Suspicious Attachments. Make sure that you check any links or attachments in an e-mail before accessing either. You can hover over a link in an e-mail without clicking on it to see where the link will take you. If the link appears suspicious, do not click. If the attachment in the e-mail has an unusual file extension such as “.exe,” do not open the file.

4. Be Wary of Suspicious Language. If the e-mail has grammatical or syntax errors in its wording, such as “you’re account will bee suspendid,” it’s likely it is a phishing or scam e-mail. If the e-mail is addressed in generic terms, such as “Dear Customer” instead of your name, it may require further investigation into the validity of the correspondence.

5. Use Spam Filters and E-mail Protection Tools. Ensure that your e-mail provider’s spam filter is active. You can also speak with your company’s IT professional to ensure that you are being protected.

As scammers and phishers become more sophisticated, it is more important than ever to be vigilant online. If you receive a message and aren’t sure where it came from or if it’s legitimate, proceed with caution and verify as much information as possible to determine if it is credible correspondence. Make sure to stay safe out there!

Cybercrime & Wire Fraud

Cybercrime – particularly wire fraud – continues to be a top concern in the real estate industry. The U.S. Secret Service has informed the National Association of REALTORS® about a new cryptocurrency scam targeting real estate professionals, some of whom have lost a significant amount of money. In the scam, fraudsters pretend to be wealthy all-cash homebuyers and engage a real estate agent to develop a relationship. Through the course of the engagement, the fraudster lies about becoming rich through cryptocurrency and then invites the agent to check out a crypto investment website that looks legitimate with cryptocurrency that seems real. This is a variation of a “pig butchering” scam where the victim is “fattened up” before taking the bait. The real estate agent makes a small investment, sees a large return, and is allowed to withdraw their profit. The agent then invests more money—even their retirement savings—only to lose it all.

Other forms of cybercrime remain unabated. For 2024, the FBI Internet Crime Complaint Center (IC3) reported potential losses exceeding $16.6 billion, up 33 percent over 2023. The top scams facing consumers and business in the real estate industry are:

  1. Phishing/Vishing/Smishing/Pharming whereby fraudsters use unsolicited emails, text messages and phone calls from a purportedly legitimate company to obtain personal, financial and login credentials;
  2. Wire Fraud is carried out by fraudsters compromising email accounts to effectuate fraudulent fund transfers; and
  3. Personal data breach whereby cybercriminals view, copy, steal or transmit an individual’s personal or sensitive, protected, or confidential data.

Real estate professionals should be aware of the risks facing not only their businesses, but also consumers, and educate staff and clients about preventative steps they can take to prevent falling victim to cybercrime.

In addition, it’s important to report any suspected or actual cyber fraud incident at IC3.gov within 72 hours to have the highest chance of recovery. Last year, IC3’s Recovery Asset Team recouped nearly all of a homebuyer’s $956,342 in closing funds, which they wired after receiving a spoofed email from their supposed real estate agent.

Tips with Cryptocurrency Scams

  1. Never respond to unsolicited texts, social media messages, or emails soliciting an investment.
  2. Be cautious when sharing personal information online, as scammers will exploit personal details to build trust.
  3. Recognize the red flags: rapidly developing a relationship, making an impression of wealth and investment knowledge, promising fast and high returns, creating urgency to make a quick decision, and declining in-person
    interactions.
  4. Thoroughly research any investment platform, including online corporate records and registration with regulatory bodies such as the Securities and Exchange Commission.
  5. Immediately report suspected cryptocurrency fraud by reporting it to www.ic3.gov, and local law enforcement.

Risk Reduction Tips

  1. Train staff to be suspicious before clicking on unknown links or attachments.
  2. Routinely patch and update business software and equipment.
  3. Distribute information to consumers, remind consumers throughout the transaction about the threat of wire fraud, and always verify any wire or payment instructions with a known contact before sending any money.
  4. Use strong passwords and avoid using the same password for multiple accounts
  5. Use multifactor authentication whenever available.
  6. Backup data and files regularly, using the 3-2-1 backup strategy; 3 copies of the data in 2 different formats with 1 copy stored off-site.
  7. Require vendors to adhere to good cybersecurity practices, and obtain assurances in contracts.
  8. Immediately report any suspected cybercrime incident by filing a report at www.ic3.gov, to the local FBI office, and local law enforcement.

Deed Fraud

Deed fraud encompasses a range of crimes where the criminal seeks financial gain through a scheme involving real property. One such scheme is seller impersonation fraud, which is on the rise. According to the American Land Title Association, in April 2024 alone, two in 10 title companies experienced seller impersonation fraud attempts. Most recently, the FBI has warned about an increase in quit claim deed fraud, where criminals forge documents to record a fake transfer of ownership. And, in an informal survey conducted by NAR, 63 percent of respondents were aware of deed fraud in their market within the last year.

Scammers posing as property owners target lien-free vacant land and unoccupied properties, tricking a real estate professional into listing the property for sale. In a “too good to be true” scenario, the seller asks to list below market value and wants a quick sale, preferably for cash. Communication is by text or email and the seller wants a remote closing, as they’re out of state or the country. These scams defraud innocent buyers and can result in liability for unwary agents. State regulators may take action against a licensee for negligence in failing to exercise due diligence to verify the seller’s identity and ownership interest.

Real estate professionals should stay informed about these evolving threats to property ownership, and help educate consumers to stay alert.

Risk Reduction Tips

  1. Look out for red flags when approached to list a vacant parcel or unoccupied property, such as insisting on a quick sale and all-cash buyers, accepting less than market value, and refusing to meeting in person or by videoconference.
  2. Exercise due diligence to verify the purported seller is the actual property owner, which may include requesting a face-to-face meeting, asking for specific details about the property, and sending a certified letter to the owner’s address of record on file with the county recorder.
  3. Conduct independent research to confirm the property owner, such as looking online for a recent photo or speaking to a neighbor
  4. Make sure you or the title company select the remote notary at closing.
  5. Report a suspected vacant land scam to local law enforcement and file a complaint at IC3.gov.
  6. Remove the listing from the MLS and take down any advertisements quickly.